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Frequently Asked Questions
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Contact
Delivery
Problems
General Questions
Contact
  • How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend emailing bonnarootix@ticketstoday.com. One of our Customer Service Representatives will respond to your email in the timeliest manner possible.
Delivery
  • When can I expect my tickets to be delivered? Orders will ship close to the festival dates. Please check back for complete shipping information. You will be notified via email as to precisely when your order has been shipped. You should expect your order to arrive approximately 10 days after you receive confirmation that your order has shipped. If you have not received your order and it has been 10 days or more since your order shipped please email bonnarootix@ticketstoday.com.
  • How can I track my package? When your package is shipped, we will send you an e-mail with the tracking number. You can click on that number and it will take you to the carrier’s website for tracking.
  • What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email bonnarootix@ticketstoday.com to request an address change.
  • Where should I send my tickets? Remember to have your order shipped to an address where you or your authorized representative will be in April through June. THERE IS NO WILL CALL FOR THIS EVENT.
Problems
  • I have not seen my tickets yet, where are they? Orders will ship close to the festival dates. Please check back for complete shipping information. You should expect your order to arrive approximately 10 days after you receive confirmation that your order has shipped. If you have not received your order and it has been 10 days or more since your order shipped please contact our Customer Service department at bonnarootix@ticketstoday.com and we will resolve this matter for you.
  • What should I do if I got the wrong amount of tickets? If you receive the incorrect amount of tickets you ordersed, please contact our Customer Service department immediately at bonnarootix@ticketstoday.com so that we may resolve this problem.
  • How do I cancel my order? Ticketstoday, LLC and Bonnaroo Music and Arts Festival has an "all sales are final" policy. Refunds will not be issued for any reason. Guard your tickets carefully - just like cash! There will be ABSOLUTELY NO REISSUES for lost or stolen wristbands!
  • What if the 2016 Bonnaroo Music and Arts Festival is canceled or rescheduled? In the event of a cancellation of 2016 Bonnaroo Music and Arts Festival, only the face value of the ticket will be refunded. Convenience, shipping and handling fees will not be refunded in order to cover the costs already incurred by Ticketstoday, LLC. If the Festival is moved to another date tickets will remain valid and refund requests will be accepted up until (and including) the revised date of the event. In the event of a cancellation or postponement we will send an e-mail to the e-mail address provided by you in the ordering process (you must provide a valid e-mail address with your order) to notify you of the event status.
  • Why will my order not process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. The delivery service we use does not deliver to P.O. Boxes. Make sure delivery information you include does not indicate a P.O. Box as the ship-to address as this can prevent an order from processing. If you still unable to place your order, please copy the error you are experiencing and email it to bonnarootix@ticketstoday.com.
  • What if I have moved since I placed my order? Since we send your ticket orders out three weeks prior to the show date, we must be contacted sometime before then in order to change the delivery address. If you contact us after your package has left our office, we can have our delivery service re-route the package, but an additional $15.00 will be charged to your account. If we need to overnight the tickets in order for you to have them by the time of the show, that fee increases to $25.00.
  • What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Guard your tickets carefully - just like cash! There will be ABSOLUTELY NO REISSUES for lost or stolen wristbands!
  • What level encryption does our web ticketing support? We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for free by clicking on the website here.
  • What happens if I get the following error message? "No ephemeral rsa support. Your web browser only supports EXPORT cipher, can't access current secure content." To purchase tickets using our web ticketing, your browser must have 128-bit encryption. This error message indicates that your browser supports an encryption level lower than 128-bit. To check what encryption level your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for free by clicking on the website here.
General Questions
  • What is the exchange rate for US/Canada? Ticket prices are in US Dollars. Since the US/Canada exchange rate fluctuates constantly, you will be charged the US/Canada exchange rate stated by your credit card company on that day.
  • What is the difference between the order/confirmation numbers? Your order number and confirmation number are one in the same.
  • Can I add more tickets to my order? No, all orders are final. If you need to buy more tickets to an event, you need to place a separate order.
  • What forms of payment do you accept? We accept Visa, MasterCard and American Express as forms of payment.